To ensure you benefit from maximum relaxation, please be at the Panorama SPA 15 minutes before the start of your treatment. The SPA is a place of peace and relaxation. Please understand that our policy does not allow the use of mobile phones or smoking in the SPA and wellness zone.

• Cancellation. Should you not be able to keep your appointment, please let us know at least six hours in advance. Unfortunately we have to invoice treatments cancelled at shorter notice, which also applies in the case of illness.
• Preparation. To prepare your body optimally for subsequent treatments, we recommend that you make use of our sauna landscape before your appointment.
• Delay. Late arrival shortens the length of your treatment and thus reduces its effectiveness – and your enjoyment. Your treatment will finish at the predetermined time so that the next guest does not have to wait. The full price will be charged in any case.
• Bathrobe. We recommend that you bring the bathrobe provided in your room when you come to the Panorama SPA.
• Locker room. Locker rooms and showers are, of course, available in our wellness zone. Hand towels are available there.
• Disposable briefs. We recommend that you remove all clothing for our body treatments. We provide disposable briefs for your comfort.
• Food and drinking. We recommend that you eat only light meals for two hours either side of your treatment, but you should drink plenty of water and tea. This facilitates your body’s detox process.
• Drugs & allergies. Please let our therapists know if you take any medicines, and if they should take into account any illness, ongoing therapy or allergies. They will be able to adapt the therapy accordingly.
• Shave. We recommend that gentlemen shave three hours before facial treatments.
• Mothers-to-be. For mothers-to-be we offer special treatments to provide the extra care your body needs during pregnancy and after the birth. We are happy to take particular care of you during this time.
• Avoid the sun. In general, you should avoid sun exposure after treatment. After a body scrub or an oil massage, please abstain from sunbathing and using a solarium for at least twelve hours.
• Valuables. We would ask you, for reasons of security, to leave jewellery and valuables in your room safe. The hotel cannot assume liability for lost or stolen items.
• Personal responsibility. Use of the swimming pool is at your own risk. Please ensure that your children do not use the pool unsupervised. The hotel does not take any responsibility.
• Salt Grotto. Children should use the steam bath and salt grotto only when they are accompanied by an adult.
• Sauna. Children and teenagers under 16 may use the sauna area only when accompanied by an adult. Use of the sauna is at your own risk.
• Relaxation room. Adults and teenagers are requested to behave appropriately in the relaxation room.
• Fitness. For reasons of sports medicine, only children from the age of 14, or only under our trainer’s supervision, may train in our Panorama Health & Fitness Club.